Title: Help Desk Analyst
Location: Calgary, Alberta
Direct Report: Senior Systems Administrator
The Help Desk Analyst position provides technical support for desktop applications and company specific applications, both in-person and remotely. Supporting user hardware devices such as computers, laptops, printers, and peripherals are also an integral part of this position. The Help Desk Analyst is the first point of contact for users with technical issues, and spends the majority of time investigating, diagnosing and resolving tickets and problems utilizing processes, guidelines and documented procedures. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to senior staff.
Role and Responsibilities: Duties include, but are not limited to:
*Please note proof of vaccination may be required, please be prepared to disclose this information in the event you are selected as a successful candidate or during the interview process.
Why CARDON GROUP?
The CARDON group of companies includes CWL Energy Management, Canada West Land Services, and H3M Environmental. Collectively, CARDON along with all its entities support client and project execution through all stages of the energy value chain.
We are a positive, culture driven corporation providing quality solutions through a focus on strengthening relationships. We strive to put the right people in the right chairs, and provide them with the necessary resources to grow and succeed as both individuals and teammates.
If you would like to be a part of our dynamic team, please submit your resume to: www.cardongroup.ca
We would like to thank everyone who submits their resume in advance.
Please note that we will only be contacting those whom we wish to interview.
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